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Shipping & Returns

USPS standard $7.00 delivery time frame is approx. 5-7 business days.

Orders to be delivered within the United States will be automatically shipped by USPS unless otherwise stated. Federal Express ground, Federal Express Ground with signature required, USPS Priority Mail, or Federal Express 2nd day Delivery is available upon request.

The shipping and handling charge for FedEx ground delivery starts at $12.00 per order, depending on weight. You may select ground shipping with signature required for an added cost.  Ground orders will take between 7-10 days to arrive from the time they leave the warehouse.  The cost of shipping USPS Priority Mail to an address within the United States is $10.00. USPS Canada Priority $20.00.All orders shipped to Hawaii and Puerto Rico are $30.00

The shipping and handling charge for 2nd day delivery is $28.00 or more depending if weight exceeds 3lbs per order. This method of shipping guarantees that your order will arrive 2 days from the day the package is shipped — not from the day the order is placed.

Orders to be delivered to P.O. Box addresses within the United States will be shipped by U.S. Mail. The shipping and handling fee for these orders is $10.00. Delivery of these orders will take between 7-10 days to arrive from the time they leave the warehouse.

International orders are shipped U.S. Priority Mail International. The shipping and handling charge for international orders begins at $20.00.  However, additional charges may apply depending on the delivery destination and weight of the package. You will be notified before additional charges are posted to your credit card.

Please note that any L'Oreal Professional brands (L'Oreal, Redken, Pureology, Matrix, Essie) may not be shipped to a PO box, and no more than 6 units per month may be ordered, per customer.

 *ALL ORDERS OVER $100 REQUIRE A SIGNATURE

 

Cancellations & Returns

All items for sale on this site EXCEPT FOR WIGS by RAQUEL WELCH, EVA GABOR, PUT ON PIECES, HAIR U WEAR and HAIRDO by JESSICA SIMPSON carry a 30-day money back guarantee. These excluded items are not returnable or exchangeable under any circumstances. This is a manufacturer's policy and we have no authority to override it.

Items must be returned unused at your expense before a refund will be issued. Refunds will be issued in the amount of the merchandise returned. Shipping charges will not be refunded. If an exchange is sought, additional shipping charges will apply.

If cancellation occurs prior to shipment of the order, a full refund will be issued, including the shipping charge.

In the event you receive a damaged item, the item may be returned for a full refund or exchanged for a new item. Additional shipping charges will not apply if a damaged item is exchanged.